30 NIGHT COMFORT GUARANTEE
Choosing a new bed can be a difficult decision, after all you’ll spend a third of your life in it! That’s why we offer our 30 Night Comfort Guarantee: Take your new mattress home and sleep on it for a while, if you’re not 100% happy with the comfort of your new bed, we’ll gladly exchange it for another of equal or greater value.*
*1. EXCHANGE IS ONLY AVAILABLE WHEN THE CUSTOMER IS NOT HAPPY WITH THE “FEEL” OF THE MATTRESS
2. CUSTOMER MUST SLEEP ON THE MATTRESS FOR A MINIMUM OF THREE NIGHTS.
3. THE MATTRESS MUST BE EXCHANGED FOR ANOTHER OF EQUAL OR GREATER VALUE.
4. THE NEW MATTRESS WILL BE SOLD AT THE CURRENT TICKETED PRICE.
5. COMFORT GUARANTEE DOES NOT APPLY TO FOAM, CUSTOM MADE OR DAMAGED AND/OR MARKED FLOORSTOCK MATTRESSES
6. THE DELIVERY FEE CHARGED FOR AN EXCHANGE IS EQUAL TO THE CURRENT ADVERTISED DELIVERY FEE TO YOUR SUBURB PLUS HALF AGAIN TO RETURN THE MATTRESS. E.G. NORMAL FEE IS $50 + HALF ($25) = $75 TOTAL
7. A MATTRESS PROTECTOR MUST BE USED AT ALL TIMES. ANY DAMAGED, SOILED OR UNSANITARY MATTRESSES WILL BE EXEMPT FROM EXCHANGE.
8. ONLY ONE EXCHANGE PER CUSTOMER IS ALLOWED.